Dumpster Mule is not only an emerging brand. It’s a one location brand at that (not for long). There are many times Kayla is left to answer customer questions and needs on the spot without our input. I’ve listened to numerous calls and each time she presents a calmness and confidence to each caller.
She clearly defines what Dumpster Mule is capable of vs what we can’t haul. As a franchise owner, this is extremely valuable knowing who answers our calls sets us up for success. We enjoy a 4.9 star status on Google and that starts with customer calls.
I’ve also heard calls when she upsold services, inspired junk removals, and even put customers at ease when we’re behind due to traffic or tire repairs. Kayla lives exemplifies dependability and is a key component to growing the brand.
To all our CSR team, Thank you!
