The Character of Dependability: A Lesson from Will Baird
A late-night buzz, a kept promise, and a reminder of what real dependability looks like. My phone buzzed at 10:28PM on a Friday night in December. The kids had just finished their last week of school before the Christmas break and I was ready for some rest. I didn’t pay much attention to it and […]
The Real Power Behind Crawlspace Medic
Last week, Crawlspace Medic gathered in Pinehurst for our annual retreat. And once again, we were reminded of something powerful: People. Process. Profit.In that order. It’s easy to obsess over those last two. But at Pinehurst, one theme rose to the top over and over again: Crawlspace Medic works because of the people. The franchisees […]
Kayla is Dependable!
Dumpster Mule is not only an emerging brand. It’s a one location brand at that (not for long). There are many times Kayla is left to answer customer questions and needs on the spot without our input. I’ve listened to numerous calls and each time she presents a calmness and confidence to each caller. She […]
A Lesson in Grit on a Punch List Pros Job
I was on a job with Punch List Pros recently, and the crew got held up at Lowe’s picking up supplies they were initially told they wouldn’t need. I planned to stay for no more than 20 minutes, since the job was expected to take only 20–30 minutes. About halfway through, they realized the issue […]
Choosing the Hard Path
When I walked up to the crawl space pictured above, my stomach dropped. It was debatable whether I could even squeeze my head through the opening. My first instinct was to walk back to the homeowner and explain that we wouldn’t be able to do the work. I knew our crew would thank me. There […]
Dependability isn’t about always having the answer.
Being Dependable isn’t about always having the solution. It’s about being humble enough to admit when you don’t, and making sure your team can still get where they need to go — whether that’s solving it yourself or pointing them to the right person. A quick example of Humble + Dependable in action — watch […]
This is Culture in Action
A customer called Crawlspace Medic franchisee Clark McCarthy in a bit of a panic after getting a big quote from another company. Clark was fully booked — but he made time anyway and showed up at 7:00 a.m. to take a look. He walked her through the options honestly and explained it simply: “There’s a […]