tiny crawl space access at a customer home

Choosing the Hard Path

When I walked up to the crawl space pictured above, my stomach dropped. It was debatable whether I could even squeeze my head through the opening.

My first instinct was to walk back to the homeowner and explain that we wouldn’t be able to do the work. I knew our crew would thank me. There was no way a dehumidifier would fit through that opening, for one—and the excuses were justified enough.

But the homeowner was a kind, older lady who hadn’t been able to get anyone else to help her. Her crawl space needed serious work. I could pass it along to the next person, or I could show a little grit and help her out. I wasn’t obligated to do so, but I knew I wouldn’t sleep well if I walked away without trying.

So I took the plunge—partly motivated by a German shepherd that hopped the neighbor’s fence and ran straight toward me. As it turns out, I did fit through after all.

In the end, the homeowner was incredibly grateful and trusted us with the job. We were able to get her crawl space back to a healthy condition. It was a great reminder that choosing the harder path in service of others is always better than taking the easy, selfish one.

Will Baird Data Analytics and Technology Director

Will Baird

Data Analytics and Technology Director

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